|

|
Specify and satisfy client
needs |
|

|
Identify and avoid
dysfunctions |
|

|
Improve the quality
management continuously |
|

|
Describe its actions |
|

|
Act
as it was described |
|

|
Prove
that what was described had been properly done |
|

|
The creation of a
quality-management database |
|

|
The implementation of a
"Knowledge management" system, to promote knowledge sharing |
|

|
The use of shared tools,
making the team-work easier |